Purell Hand Sanitizer Dispenser Won T Work

Al Mazer

3 min read

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27-11-2024

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Purell Hand Sanitizer Dispenser Won't Work: Troubleshooting and Solutions

Purell hand sanitizer dispensers are ubiquitous in public spaces and offices, providing a convenient and hygienic way to sanitize hands. However, like any mechanical device, they can malfunction. A non-functional Purell dispenser can be frustrating, especially in situations where hand hygiene is crucial. This article provides a comprehensive guide to troubleshooting common Purell dispenser problems, offering solutions to get your dispenser working again efficiently.

Understanding Purell Dispenser Types:

Before diving into troubleshooting, it's helpful to understand the different types of Purell dispensers. There are manual dispensers, requiring a user to pump or push a lever, and automatic dispensers, activated by sensors. The troubleshooting steps will vary slightly depending on the type of dispenser.

Common Problems and Solutions:

1. Automatic Dispensers:

• Problem: Dispenser doesn't activate. This is the most common issue with automatic dispensers. The problem might stem from several sources:

  • Sensor Issues: The infrared sensor might be dirty, obstructed, or malfunctioning. Clean the sensor area thoroughly with a soft, dry cloth. Ensure nothing is blocking the sensor's path, such as posters, clutter, or even a stray hand towel. If cleaning doesn't resolve the issue, the sensor itself might be faulty and require replacement.

  • Low Battery: Automatic dispensers typically run on batteries. Check the battery compartment and replace the batteries if necessary. Use the correct type and voltage of battery as specified in the dispenser's manual.

  • Power Supply Problems (if applicable): Some automatic dispensers might use a power adapter instead of batteries. Check the power cord, outlet, and adapter for any issues.

  • Internal Malfunction: If cleaning and battery replacement don't work, the dispenser might have an internal electrical or mechanical malfunction. In this case, contacting Purell customer service or a qualified repair technician is recommended.

• Problem: Dispenser dispenses too much or too little sanitizer.

  • Calibration Issues: Over time, the dispenser's dispensing mechanism might become miscalibrated. Consult the user manual for instructions on how to recalibrate the dispenser.

  • Clogged Nozzle: A clogged nozzle can lead to inconsistent dispensing. Carefully clean the nozzle with a soft brush or toothpick, ensuring to remove any dried sanitizer.

  • Internal Mechanical Problems: If recalibration and cleaning don't resolve the issue, there might be a problem with the internal pumping mechanism. Contacting Purell or a repair technician is advisable.

2. Manual Dispensers:

• Problem: Dispenser doesn't dispense sanitizer.

  • Empty Refill: The simplest reason is an empty refill pouch or bottle. Replace the empty refill with a new one, ensuring it's properly installed and seated.

  • Clogged Nozzle: Similar to automatic dispensers, a clogged nozzle is a common culprit. Clean it thoroughly with a brush or toothpick.

  • Mechanism Jam: The pumping mechanism might be jammed. Try gently working the pump a few times to see if you can dislodge any obstructions. If the problem persists, you might need to disassemble the dispenser (if possible, following the manufacturer's instructions) to inspect the mechanism for blockages.

  • Broken Pump: If the pump feels loose or broken, it might need replacement. Contact Purell for replacement parts or a new dispenser.

3. General Troubleshooting Steps for All Dispenser Types:

• Check the User Manual: Always consult the user manual for specific troubleshooting steps and diagrams. The manual provides valuable information on cleaning, maintenance, and resolving common problems.

• Inspect the Dispenser: Carefully inspect the dispenser for any visible damage, such as cracks, loose parts, or obstructions.

• Clean the Dispenser: Regular cleaning is essential for maintaining the dispenser's functionality. Use a soft cloth and mild soap solution to clean the exterior of the dispenser and the nozzle area. Avoid using harsh chemicals or abrasive cleaners.

• Contact Purell Customer Support: If you've tried all the troubleshooting steps and the dispenser is still not working, contact Purell customer support. They can provide assistance, replacement parts, or repair services.

Preventing Dispenser Malfunctions:

• Regular Cleaning: Regular cleaning prevents clogs and ensures optimal functionality.

• Proper Installation: Ensure the dispenser is properly installed according to the manufacturer's instructions.

• Environmental Factors: Avoid placing the dispenser in extreme temperatures or direct sunlight, as this can affect the dispenser's performance.

• Preventative Maintenance: Periodically inspect the dispenser for any signs of wear and tear.

Beyond Purell: General Hand Sanitizer Dispenser Maintenance

While the specifics may vary slightly, these general maintenance tips apply to most hand sanitizer dispensers, regardless of the brand:

• Check for leaks: Regularly check the dispenser for leaks, as this can indicate a problem with the seals or refill cartridge.

• Inspect the refill: Make sure the refill is properly sealed and hasn't been compromised. A damaged refill can cause leaks or dispensing problems.

• Use the correct refill: Always use the refill recommended by the manufacturer. Using the wrong refill can damage the dispenser or cause malfunctions.

Conclusion:

A malfunctioning Purell hand sanitizer dispenser can be a significant inconvenience. By systematically troubleshooting the common issues outlined in this article, you can often resolve the problem independently. Remember to consult the user manual, clean the dispenser regularly, and contact Purell customer support if needed. Following these steps will help ensure the smooth and reliable operation of your hand sanitizer dispenser, maintaining a hygienic environment for everyone.